Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You do not need to provide a specific reason for the return.
For order cancellations or modifications, you have 12 hours from the time you place your order to cancel or request a modification.
After this period, you can no longer cancel or modify your order for logistical reasons. You can return your order at your expense once you receive it. If we cannot ship your order within the time stated (or within 30 days if no time is stated), we will offer you the option to accept the delay or to cancel your order and receive a prompt refund.
To be eligible for a return, the item must be in the same condition as when you received it and in its original packaging.
Some products are not eligible for return:
- Gift cards
- Personalized products
To initiate a return, please contact us via our contact form or by email: contact@samurai-katana-sword.com, or by mail: 4 allée du ruisseau, 40390 Saint-Martin-de-Seignanx, France.
To meet the return deadline, it is sufficient for you to send us your return request before the 30-day period has expired.
The 30-day return period starts on the day you receive your order.
To expedite your request and avoid delays, please write your return email in the following format:
Title: Return Order #0000
Order by email:
Reason for return:
Photos of received products:
Please provide as many details as possible about your order.
You can always contact us for return requests via our contact form.
Refund of Returned Items:
If you return an item under this policy, we will refund the price paid, except for additional charges incurred from a delivery option other than the free delivery offered.
This refund will be credited within 30 days to the account used for payment on our site.
Return Fees
Please note that if you decide to return a product for reasons other than defects or damage (e.g., a change of mind), return shipping costs are your responsibility.
To ensure the product is returned in good condition, we recommend choosing a shipping method that includes tracking and insurance.
If the returned product is damaged or defective, please contact us immediately so we can assess the situation and guide you on the next steps.
In this case, Samurai Katana Sword will reimburse return shipping costs as part of our commitment to customer satisfaction and compliance with consumer rights.
Restocking Fees
There are no restocking fees.
Proof of Delivery
We strongly encourage you to obtain proof of delivery and follow our return procedure.
WHAT IS PROOF OF DELIVERY?
Proof of delivery can be evidence of the package’s shipment, such as a photo of your order at the post office.
We highly recommend taking a photo of your proof of delivery in case you lose it.
If we request proof of delivery and you cannot provide it, we will not be able to process your refund.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate and resolve the issue.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
Once we have received and inspected your return, we will notify you if the refund has been approved.
If approved, the amount will be automatically refunded to your original payment method.
Please note that it may take some time for your bank or credit card company to process and post the refund.
All refunds are processed within 30 days.
Contact and Questions:
If you have questions about our return policy or need assistance, please contact us via the contact form on our website or send an email to: contact@samurai-katana-sword.com
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To Benjamin Urrutia EI (Gnak Entreprise), 4 allée du ruisseau, 40390 Saint-Martin-de-Seignanx, France, contact@samurai-katana-sword.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate.
Exchange Policy for Personalized Products
Personalized products include all products from the store that can be customized with text.
These are gifts created using your own materials (text, etc.).
These are highly personalized products.
As these products cannot be resold, personalized products cannot be returned.
However, if the specifications you provided were not met by Samurai Katana Sword, we commit to replacing your product with another that strictly conforms to the specifications.
Additionally, if the products arrive damaged or defective, we also commit to replacing the affected products.
You must send us your request by email or mail, accompanied by photos.
For more information about after-sales service and warranties, please refer to our terms and conditions.
Last updated: 7/10/24